[Support request] 405 error at extension download

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Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • January 20, 2017 at 4:56 pm #4091
    Avataremeijer
    Participant

    Hi,

    I installed PulseStation on my Synology (6.0). If I click an extension for download a 405 error occurs.

    Thanx,
    Edwin

    January 20, 2017 at 11:21 pm #4092
    AvatarK.Rens
    Keymaster

    Hi Edwin,

    405 means method not allowed.
    How do you see this error? Do you get a pop-up or do you see it when inspecting the call?
    I haven’t seen this before.

    Can you share a screenshot with me?

    Kind regards,
    K.Rens

    January 20, 2017 at 11:51 pm #4093
    Avataremeijer
    Participant

    The error is visible in the chrome console. No popup. It seems the download is started but it keeps running infinite. You can download a screenshot here: https://www.dropbox.com/s/8d3isuxdup7vy16/Screenshot.jpeg?dl=0

    Kind regards,
    Edwin

    January 21, 2017 at 12:43 pm #4094
    AvatarK.Rens
    Keymaster

    Are all permissions still ok in terms of writing to the /services and /data folder?
    Could be that permissions are wrong and that that’s why it won’t download.

    Or are you running on https your client and is it trying to download from http?
    If so, I need to change the update path to use the https version, I have it anyway.

    Kind regards,
    K.Rens

    January 21, 2017 at 4:03 pm #4096
    Avataremeijer
    Participant

    Hi,

    Where can I find those directories?

    Kind regards,
    Edwin

    January 21, 2017 at 5:21 pm #4097
    Avataremeijer
    Participant

    Update: I enabled php errors and now the 405 error is gone. Instead of that I get a popup with “there was a problem during the installation of the module”.

    Edwin

    January 21, 2017 at 5:46 pm #4098
    Avataremeijer
    Participant

    Found the directories. They are located at /var/packages/PulseStation/target/PulseStation. Both are 0775.

    January 22, 2017 at 9:41 am #4100
    Avatartylow
    Participant

    Hi,
    I guess I have the same problem. Same problem during the addon installations.
    But I see the downloaded zip-files in the TMP folder.
    Regards
    tylow

    January 22, 2017 at 2:32 pm #4101
    AvatarK.Rens
    Keymaster

    I’m 90% ready with a new package health check, to verify whether access rights are ok.
    But if you cannot install packates, that won’t help you.

    You never answered whether you are use https for accessing PulseStation or not?

    Which model of Synology do you have, then I will update the path to use https.

    Kind regards,
    K.Rens

    January 22, 2017 at 3:45 pm #4102
    AvatarK.Rens
    Keymaster

    Can you refresh and try it again?
    I’ve just updated all the update paths to use https in stead of http 🙂

    Kind regards,
    K.Rens

    January 22, 2017 at 8:18 pm #4104
    Avataremeijer
    Participant

    Hi,

    I don’t use https. I have a DS212+ with the latest firmware. I have tried again but still not working.

    Edwin

    January 22, 2017 at 11:16 pm #4106
    Avatartylow
    Participant

    Hi again,
    after installing pulse-station I didn’t see any addons.
    After changing the addon-path in file “properties.json” located in “/web/PulseStation/setup” (partly discribed in https://www.pulse-station.com/forums/topic/no-add-ons-visible/ ) I see all addons. In my case (now) the files will be downloaded and save in the TMP folder but won’t be installed.
    In that topic (https://www.pulse-station.com/forums/topic/empty-services-directory-failed-db-connection/) is an issue discribed where the database service is not installed.
    Maybe because of a php error?

    thanks for your help
    tylow

    January 25, 2017 at 6:24 pm #4112
    Miss LauraMiss Laura
    Moderator

    Could indeed be.
    Can you reach out to us (for instance tonight after 21:00) in the live chat?
    Then I can investigate it together with you.

    Have fun,
    Laura

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