Installation Problem with DS 716+

[alexbln]

Hi there

I need your help with getting Pulse Station on a DS 716+ up and running.

First I did an installation on another DS 214 successfully. But the whole file structure on 716 and the permission system seems to be different. I faced permission problems with a few other packages in the past months which I could solve by changing users and permissions.

The installation of the package was without any errors, except the status is stopped and if a want to start it switched back to stopped. I can reach the website, can login and all services seems to be running and green.
But everytime I click somewhere a popup comes up: Problem while reading the data file : ; check that the file is correctly define.
I tried to change the admin password, but it didn’t work.

When I start core via cli I saw a permission error: 2016-08-01 20:50:52.091 Message Finished, remove it from the stack (0|HUB|HUB|AUTORESTART)
PHP Warning: file_get_contents(/var/services/web/PulseStation/services/core/../../usr/queue.json): failed to open stream: No such file or directory in /var/services/web/PulseStation/services/core/queue.php on line 11
PHP Warning: fopen(/var/services/web/PulseStation/services/core/../../usr/queue_treated.json): failed to open stream: Permission denied in /var/services/web/PulseStation/services/core/utils.php on line 3

But what permission are missing? Could you maybe help out?

Regards

Alex

• This topic was modified 4 years, 1 month ago by alexbln.

[K.Rens]

1) The status inside DSM package center you can ignore, that’s never correct.
2) The green ticks inside PulseStation are important, if those are green, PulseStation is running.
3) We had a teamviewer session and looked at some potential issues. We are currently investigation and will let the topic start know as soon as we have a working solution.

On his Synology:
Everything get’s installed in a different folder for this user, instead of /volume1/web/, it’s installed under /var/services/web/
This potential breaks quite some things.

Kind regards,
K.Rens

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