[Support request] ZWave cannot be installed/started

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  • February 2, 2016 at 12:05 am #2613
    Avatarinnovations
    Participant

    Hello!

    I own a Synology 1815+ and bought an Aeon Z-Wave Stick.
    After installing the Z-wave Service from the Shop where are no properties displayed.

    In the WebDeveloper Tools i see that this file cannot be found:
    /PulseStation/data//zwave.json
    I took a look via SSH – this file is not there!

    Also after reinstall it is missing.

    Any suggestions?
    Thank you!

    Regards,
    Christian Holzmann

    February 2, 2016 at 11:46 pm #2619
    AvatarK.Rens
    Keymaster

    Hi,

    If it’s the first time you plugin the usb key, reboot your synology.
    After that, inside the pulsestation administration, go to services/zwave and select the port.
    Then wait for 1 minute and see in the log (button) whether it can connect to your usb key.

    Kind regards,
    K.Rens

    February 6, 2016 at 1:01 pm #2664
    Avatarisaloane95
    Participant

    Hi, I have a Nass Synology and i bought a Z-Wave + to rulle a fibaro wall plug.

    But whan i put the z-wave key on a usb of the nass, i can’t see the z-wave key and in can’t see the fibaro.

    In “Services/Zwave, in controler demands, i put “add device” and nothing …………

    Have you an idea ?

    February 7, 2016 at 12:17 am #2666
    AvatarK.Rens
    Keymaster

    Please create your own topic for specific questions concerning your own installation 😉

    Can you give me the top 20 lines of the zwave service log?

    You can also see whether the usb key is detected by following this:
    https://www.pulse-station.com/faqs/how-do-i-know-my-usb-key-is-detected/

    Kind regards,
    K.Rens

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