Return / refund policy

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New items purchased from Pulse-Station.com that are “dead on arrival”, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
Refunds will be issued in the same method of payment as the original payment.

Please contact us first before shipping items back. This will allow us to give you the correct address and maybe even solve your issue remotely.

Pulse-Station.com will test “dead on arrival” returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

If the order is valued at €100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service.
If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you.

When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store, discount coupons may become invalid and decrease the refund amount.