my.pulse-station not able to reach my synology

[sickfearBijdrager]

Hi,

As far as I understand, the idea of this service is for my PulseStation instance to be “permanently” connected to my.pulse-station being able to manage it without opening ports and exposing the whole PulseStation to the internet. The same concept currently applied for DSApps which are accessible through username.synology.me. Am I right?

I have correctly configured all params on my Synology’s PulseStation but I get an error trying to access it through my.pulse-station.com — It seems that we cannot access your PulseStation server.

I have allowed communication from Synology itself to mentioned 4020 port and also 4090 (as this one appears on advance properties).

Is there something else I missed?

Thanks in advance and congrats for this great product guys!
Regards

[K.RensSleutelbeheerder]

Did you fill in the correct data inside my.pulse-station.com?
mypulsestation-key
mypulsestation-email
user-to-sync

It needs it in order to know which synology to connect to.

After you install the myPulseStation add-on, configure the settings inside my.pulse-station.com, wait 5 minutes and then it should have downloaded your device settings etc.
It should then just work.

It’s a push from your pulsestation installation to my.pulse-station.com
So normally no ports should be opened additionally, your synology just needs internet access.

Kind regards,
K.Rens

[leroymthBijdrager]

Hi,

Sorry K.Rens, I’m encountering same issue too.
Port 4020 & 4090 are opened on my side and for me configuration is OK too…
Can I send you screenshots by emails?
Thx.

[mercusotBijdrager]

Hi,

Same issue for me. Inscription on my.pulsestation never asked me for user-to-sync or phonenumbers that seems to be filled in mypulsestation service.

After creating new user and receiving my pulsestation key by email, I filled the information in mypulsestation service but the web interface endlessly says “Retrieving data from your PulseStation server …”

[MikaSleutelbeheerder]

Can you check that the MyPulseStation service is up to date ?
There is also a difference between dsm 5 (php5) and dsm6(php5.6)

[leroymthBijdrager]

Hi Mika,
Your tips about change of PHP Version seems to not solve the case….still same message as Mercusot.
Regards

[MikaSleutelbeheerder]

And the version of MyPulseStation, what is it ?

[leroymthBijdrager]

On my side v 1.0.5 is installed.
I just checked once again (as yesterday I applied tips on PHP 5.6 versus 6), but still not available.

[mercusotBijdrager]

I’m still on DSM 5, version 1.3.1 of pulse-station (core 1.0.5 and Scene 1.0.4)

[MikaSleutelbeheerder]

I’ll take a look because I’m also on dsm5…

[Auteur]

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